Solution — order kiosk

An order kiosk that sells while you check out

The UNITICE touch order kiosk takes self-service orders at peak times and automatically suggests add-ons — a drink, a dessert, a set menu. Connected in real time to the till and the kitchen, it also takes contactless card payment.

Two wall-mounted order kiosks showing the welcome screen

The order kiosk

The welcome screen starts the order, with the language choice and the accessible mode, which lowers the screen. The catalogue follows the light or dark theme. With no activity, the order kiosk offers to resume before cancelling.

Order flow on the kiosk.
Order kiosk, welcome screen: touch to start, language choice and accessible mode
Welcome screen: start, choose the language, or switch to accessible mode.
Order kiosk in accessible mode: the welcome screen is lowered, orders stay within reach
Accessible mode: the welcome screen is lowered.
Order kiosk, catalogue in light theme, dine-in
Catalogue in light theme, dine-in.
Order kiosk, the same catalogue in dark theme
The same catalogue in a dark theme.
Order kiosk in accessible mode: the catalogue and the order are lowered
Accessible mode: the catalogue and the order are lowered.
Idle order kiosk: prompt to continue the order before cancellation
With no activity, the order kiosk asks to continue the order.

Three paths, one catalogue.

The order kiosk can take the order in three ways. You choose the right one for each order kiosk and each channel; the catalogue stays the same.

  • Classic path: categories on the left, burgers large on the right, the order at the bottom Classic Like a restaurant menu: the customer sees everything and chooses freely.
  • Guided path: step 1 of 5, “What would you like?”, four large images to touch Guided Like a waiter: one question at a time, no way to get lost.
  • Mixed path: after choosing the burger, “Which side?”, step 3 of 5 of the menu Mixed The menu is open, then the kiosk helps them complete their meal.
  • Accessible mode: the top of the screen is empty, the choices are lowered to wheelchair height + Accessible With each of them: the screen lowers to wheelchair height.

You mix themFor example: the entrance kiosk in guided, the counter one in classic, online ordering in mixed.

At the optician

The same kiosk principle serves an optician path.

Flow on the kiosk, at the optician.

What you manage yourself

In your back office, on a computer, tablet or phone: you change a price, a product or a setting, the kiosk follows at once.

Products shown on the order kiosk

A switch per product and per category.

Flow and suggestions

Steps, required choices, suggested extras: configured for you.

Names in French and in English

Each product has its name in both languages.

What the order kiosk brings in

Revenue, share and average price of the order kiosk channel.

Kiosk and web

Your customers order on their own, step by step.

Products, details, table, confirmation: a guided path, the same on the kiosk and on the web.

Catalogue

One product, all your channels.

Till, kiosk, web: you choose where each product is sold, with its price and preparation time for each mode.

Statistics

Each channel, its figure.

Counter, kiosk, web: turnover, share and average price of each channel, for the period you choose.

What the self-service order kiosk does

The same engine as the UNITICE till, in an interface designed for your customers.

Custom flow

Classic, guided or mixed, chosen for each order kiosk: set menus, extras, doneness, the customer composes it alone.

Automatic suggestions

A drink with the burger, a dessert at the end of the journey. Upsell rules are set from the back office.

Integrated payment

Contactless bank cards, dematerialised meal vouchers. The receipt is printed or sent by email.

Multilingual

French, English, Spanish: the customer chooses their language from the welcome screen.

Eat in or take away

The choice of mode automatically adjusts the VAT — 10 % or 5,5 % — with no intervention.

Stockouts in real time

Product sold out at the till? On the kiosk, it disappears or greys out, with or without the "Victim of its own success" badge, within a second.

One menu, every channel

The order kiosk shares the till's catalogue: change a price, remove an out-of-stock product — the order kiosk, online ordering and the menu board update instantly.

Till

The shared back office: catalogue, prices, VAT.

Order kiosk

Self-service customer orders, linked to the same menu.

Online ordering

Click & collect on the same catalogue.

Kitchen KDS

All orders, all channels, on a single screen.

Order kiosk software that runs on your hardware

The UNITICE order kiosk software installs on the order kiosk you already have or on an order kiosk chosen with you: an Android, Windows or Linux touch screen, or simply a browser. In 22, 24, 27 or 32 inches, set on the counter for the 22-inch, on a stand or on the wall for the others, the order kiosk keeps the same path. Is your order kiosk wearing out? Have it taken back or put back into service.

Counter orders only, or counter and order kiosk?
Counter onlyUNITICE, counter and order kiosk
Peak hours A single queue, at the till's pace Customers order on their own while the till takes payment
Suggested extras Depends on the seller Suggested with every order
Customer language The seller's Chosen on the welcome screen
Payment At the counter At the order kiosk, contactless card and meal vouchers
Catalogue and prices The till's The same ones, shared in real time

Frequently asked questions on the order kiosk

Does an order kiosk accept bank cards?

Yes. Payment is built in: contactless card and dematerialised meal vouchers. The receipt prints or is sent by email.

Order kiosk, payment kiosk, interactive kiosk: what is the difference?

These are three names for the same device. The UNITICE order kiosk takes the order, takes payment and sends it to the kitchen: it is all three at once.

Can you keep your current kiosk?

Yes, if it works: UNITICE installs on your hardware, on a browser, Android, Windows or Linux. Otherwise, our partner laboratory puts it back into service.

Is the order kiosk accessible to wheelchair users?

Yes. Accessible mode, chosen from the welcome screen, lowers the screen.

Does the order kiosk speak English?

Yes. The customer chooses their language from the welcome screen, and each product has its name in French and in English.

An order kiosk for your point of sale?

The quote starts from your catalogue, your offers and your extras.